34 lines
1.5 KiB
Markdown
34 lines
1.5 KiB
Markdown
- DONE Support cases for getting switches repositioned #sg2 #sy6
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completed:: [[Sep 9th, 2024]]
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SCHEDULED: <2024-02-13 Tue>
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:LOGBOOK:
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CLOCK: [2024-02-12 Mon 09:59:17]--[2024-02-12 Mon 09:59:18] => 00:00:01
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:END:
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- #SY6 HPE Support Case 5379659333
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- replied to email 09:25 [[Feb 5th, 2024]] for update
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- Spoke to Vengatesh - going to rasise it with his mgr
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- Ticket raised with Aruba to fix issue
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- [[Feb 5th, 2024]] replied with addresses etc
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- chased email thread [[Feb 12th, 2024]]
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- sent followup [[Feb 14th, 2024]]
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- #SG2 5379516482
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- replied to email 09:25 [[Feb 5th, 2024]] for update
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- Spoke to Abijith
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- says can't do onsite engineer becuase no onsite contract -- he will raise with manager
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- Shipment on route - ETA [[Feb 8th, 2024]]
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- DONE Send email when all serials available
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completed:: [[Sep 17th, 2024]]
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- Company Name : HPE c/o Equinix
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CAGE ID: SY6:02:060170
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Building Name : Equinix SY6
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Street : 8-14 Egerton St, Silverwater
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City : Sydney
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State/Province : NSW
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Zip/Postal Code : 2128
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Country : Australia
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Contact Name : Cameron Garner
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Contact Number : +612 8337 3521
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Corporate Email : stuart.stent@hpe.com or bradley.ziemer@hpe.com
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Part Delivery Instructions (if any) : We will need the engineers' full name before they can go onsite, as we need to create an access ticket with Equinix. They will need photo ID** that matches that name** to enter the facility.
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