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logseq/bak/pages/LD7 - PDU___Tiedown Issues/2024-10-23T14_06_16.791Z.Desktop.md Normal file
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- TODO #LD7 PDU/tie-down issue
- **5379820957**
- DONE raise support ticket
completed:: [[Feb 7th, 2024]]
- Reference: **B240207083606**
- ***** NOTE - Prefer contact via EMAIL or SLACK, not TEAMS *****
Issue: PDUs in racking mounted in incorrect orientation as delivered from HPE, and tie-down kits missing.
Request: [Under warrenty] Engineer onsite to change PDU orientation (change from Top to Below) in 2 racks and replace the tie-down kits (Q9V01A - HPE Universal G2 Rack Tie Down Kit x2)
These racks were purchased internally and do not carry any extra support.
To help locate the warranty here is a serial number from one of the items in the order - TH35KWLFC9
The racks are located in an Equinix colocation facility (address below), and we will need to coordinate with the engineer to create an access ticket etc before they can go onsite.
Address:
1 Banbury Avenue Slough SL1 4LH, Slough, GB, SL1 4LH
- Support called - now being forwarded to hardware team 16:04 [[Feb 7th, 2024]]
- Support called - now being forwarded to RMA team 16:04 [[Feb 8th, 2024]]
- replied to email thread [[Feb 12th, 2024]]
- CSC replied asking about the switch :facepalm:
- Apprently this has now been sent to a tech to go onsite - waiting them to contact re access ticket [[Feb 13th, 2024]]
- Received email with questions
- awaiting email from veronica re site contact [[Feb 16th, 2024]]
-
-

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logseq/bak/pages/LD7 - PDU___Tiedown Issues/2024-10-23T14_06_16.791Z.Desktop.sync-conflict-20250817-085623-UULL5XD.md Normal file
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- TODO #LD7 PDU/tie-down issue
- **5379820957**
- DONE raise support ticket
completed:: [[Feb 7th, 2024]]
- Reference: **B240207083606**
- ***** NOTE - Prefer contact via EMAIL or SLACK, not TEAMS *****
Issue: PDUs in racking mounted in incorrect orientation as delivered from HPE, and tie-down kits missing.
Request: [Under warrenty] Engineer onsite to change PDU orientation (change from Top to Below) in 2 racks and replace the tie-down kits (Q9V01A - HPE Universal G2 Rack Tie Down Kit x2)
These racks were purchased internally and do not carry any extra support.
To help locate the warranty here is a serial number from one of the items in the order - TH35KWLFC9
The racks are located in an Equinix colocation facility (address below), and we will need to coordinate with the engineer to create an access ticket etc before they can go onsite.
Address:
1 Banbury Avenue Slough SL1 4LH, Slough, GB, SL1 4LH
- Support called - now being forwarded to hardware team 16:04 [[Feb 7th, 2024]]
- Support called - now being forwarded to RMA team 16:04 [[Feb 8th, 2024]]
- replied to email thread [[Feb 12th, 2024]]
- CSC replied asking about the switch :facepalm:
- Apprently this has now been sent to a tech to go onsite - waiting them to contact re access ticket [[Feb 13th, 2024]]
- Received email with questions
- awaiting email from veronica re site contact [[Feb 16th, 2024]]
-
-