1.5 KiB
1.5 KiB
- DONE Support cases for getting switches repositioned #sg2 #sy6
completed:: Sep 9th, 2024
SCHEDULED: <2024-02-13 Tue>
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CLOCK: [2024-02-12 Mon 09:59:17]--[2024-02-12 Mon 09:59:18] => 00:00:01
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- #SY6 HPE Support Case 5379659333
- replied to email 09:25 Feb 5th, 2024 for update
- Spoke to Vengatesh - going to rasise it with his mgr
- Ticket raised with Aruba to fix issue
- Feb 5th, 2024 replied with addresses etc
- chased email thread Feb 12th, 2024
- sent followup Feb 14th, 2024
- #SG2 5379516482
- replied to email 09:25 Feb 5th, 2024 for update
- Spoke to Abijith
- says can't do onsite engineer becuase no onsite contract -- he will raise with manager
- Shipment on route - ETA Feb 8th, 2024
- DONE Send email when all serials available
completed:: Sep 17th, 2024
- Company Name : HPE c/o Equinix CAGE ID: SY6:02:060170 Building Name : Equinix SY6 Street : 8-14 Egerton St, Silverwater City : Sydney State/Province : NSW Zip/Postal Code : 2128 Country : Australia Contact Name : Cameron Garner Contact Number : +612 8337 3521 Corporate Email : stuart.stent@hpe.com or bradley.ziemer@hpe.com Part Delivery Instructions (if any) : We will need the engineers' full name before they can go onsite, as we need to create an access ticket with Equinix. They will need photo ID** that matches that name** to enter the facility.
- DONE Send email when all serials available
completed:: Sep 17th, 2024
- #SY6 HPE Support Case 5379659333