- DONE Support cases for getting switches repositioned #sg2 #sy6 
  completed:: [[Sep 9th, 2024]]
  SCHEDULED: <2024-02-13 Tue>
  :LOGBOOK:
  CLOCK: [2024-02-12 Mon 09:59:17]--[2024-02-12 Mon 09:59:18] =>  00:00:01
  :END:
	- #SY6 HPE Support Case 5379659333
		- replied to email 09:25 [[Feb 5th, 2024]] for update
		- Spoke to Vengatesh - going to rasise it with his mgr
		- Ticket raised with Aruba to fix issue
		- [[Feb 5th, 2024]] replied with addresses etc
		- chased email thread [[Feb 12th, 2024]]
		- sent followup [[Feb 14th, 2024]]
	- #SG2 5379516482
		- replied to email 09:25 [[Feb 5th, 2024]] for update
		- Spoke to Abijith
			- says can't do onsite engineer becuase no onsite contract -- he will raise with manager
		- Shipment on route - ETA [[Feb 8th, 2024]]
			- DONE Send email when all serials available
			  completed:: [[Sep 17th, 2024]]
				- Company Name :  HPE c/o Equinix 
				  CAGE ID:  SY6:02:060170
				  Building Name : Equinix SY6
				  Street : 8-14 Egerton St, Silverwater
				  City : Sydney
				  State/Province : NSW
				  Zip/Postal Code : 2128
				  Country : Australia
				  Contact Name : Cameron Garner
				  Contact Number : +612 8337 3521
				  Corporate Email : stuart.stent@hpe.com or bradley.ziemer@hpe.com
				  Part Delivery Instructions (if any) :  We will need the engineers' full name before they can go onsite, as we need to create an access ticket with Equinix. They will need photo ID** that matches that name** to enter the facility.
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